Delivery

We aim to deliver your products within the delivery or pickup window you selected when placing your order, however we cannot guarantee that goods will be delivered or available for pickup on or by a certain date/time. We S Foods Limited will not be liable for delivering the goods outside of the requested delivery or pickup slot or failing to deliver or make available for pickup all or any of the goods in your order.

We can only deliver to an address stored in your address book on our e-commerce site and/or specified in the delivery information on your order and is within the limitation of our delivery offerings.

Delivery of Products purchased from S Foods Limited to addresses outside the KSA zones specified below is not allowed.  We do not deliver alcohol-based items.

1. Is there a minimum online order for delivery?
A. Yes, at this time there is a minimum order amount of J$50,000.

2. Does my store offer delivery?
A. We deliver within 7 miles radius from our store.

3. How much does delivery cost?
A. The base delivery charge is J$1000 for deliveries within two miles of the store location. Each mile beyond the first two is an additional charge per mile, up to 6 miles.

4. Do I need to present to receive the delivery?
A. Customer or authorized person (18 years or older) must be present to receive the order at the delivery address. 


Payment

We accept all major credit cards (Visa, MasterCard, and Keycard).

1. What methods of payment are accepted?
A. Credit and Debit Cards Only. The correct Card Holder Name and billing address, registered with the credit or debit card is required along with valid identification.

2: When will my credit card be charged?
A: We pre-authorize or place a “provisional hold” on your card when you checkout online at our website. We temporarily authorize your card for the higher of J$1000 or 15% in addition to the item total. This additional amount will cover things like bottle deposits, final sales tax, substituted items, and any weighted items like meat and produce, whose value is not known until the order is selected. As soon as your order is picked and packed, we charge your card for exactly what was in the final order. For our online orders, the final charge typically varies from your estimated total due to variable weight items, in-store promotions, and substitutions or out-of-stock items.

 Version 1:

Return Policy

At S Foods Limited we are committed to providing you with high quality fresh food and packaged goods. That’s why we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, please contact us right away – we’ll either replace it with an acceptable item or refund 100% of the cost for that item. Contact our Customer Service Team using the Contact Us page.

Version 2:

Return Policy

We S Foods Limited will be glad to exchange or refund items with a receipt dated within 14 days of purchase.

Receipted refunds:

•          Returns will be issued based on original method of payment.

Gift Cards/ Stamps/ Newspapers/ Magazines/ Tobacco Products/ Alcohol:

•          Refunds/Exchanges are not permitted.
•          All sales are final.

Fresh product (Produce/Meat/Bakery/Deli):

Bring back the item(s) and we will be glad to process a refund or an exchange with a receipt within 7 days.

S Foods Limited has the right to refuse or limit any refunds or exchanges.